After some recent issues with our Internet links in Sydney, the provider of our dual fibre uplinks in our main Equinix SY1 POP is doing cutovers of our links to their new and upgraded equipment in Sydney on the evening of May 21st 2025 after 10pm Sydney time.
We’re working with them on this, we’ll be in Zoom calls with their Engineers & we’ll be using our “side band” access to the Sydney POP if need be.
I’ll update here as this work by our provider in Sydney gets done.
FYI and regards,
Richard.
While our Sydney and Adelaide POPs are completely independent of each other, there’s specific paths which our data flows between the POPs takes, and it turns out that it’s not terribly redundant.
From around 3:15am on the morning of Thursday April 10th a link between Sydney & Melbourne of Aussie Broadband failed and it took out the path between our Sydney and Adelaide POPs.
I logged a ticket with Aussie Broadband within 30 minutes and they kept me up to date, with the inter-POP connectivity came back for us between our Sydney and Adelaide POPs by 4:45am that Thursday morning.
During this event our Sydney POP was unaffected and fully online, but our Adelaide POP experienced reduce Internet connectivity while Aussie Broadband manually used their redundant and alternative connectivity between Sydney and Adelaide for our networks.
This post is done some days after the event after the details as to what happened has been provided to us.
FYI,
Richard.
We had a router fail in our Sydney POP around noon on Sunday February 23rd 2025.
It took a while for us to get the routing and customer services back online at the time, but we see where we can restore routing and connectivity far quicker for the affected customers next time this may happen.
FYI,
Richard.
Node 120 & 190 in Adelaide are getting upgraded into a single new Node 120, which will ~double its hosting capacity and increase the speed of Node 120 in general.
These physical upgrades to Node 120 are scheduled to begin from Saturday night December 28th 2024 through to late on Sunday night of January 5th.
During this period both Node 120 & 190 will be restarted some # of times and will be offline for short periods during physical works and restarts.
We’ll update this post with comments as this work gets underway.
We’ve been advised as to a possible issue with the cooling services at our Sydney Data Centre in Equinix SY1.
We’re monitoring our various temperature sensors in our racks there and so far there’s no change, so we hope that Equinix have this situation under control.
FYI & posted quickly just incase tonight.
Regards,
Richard.,
This may not justify a post, but after many years of constant operation and availability, one of our fibre uplinks into the Internet from our Sydney racks in Equinix SY1 Data Centre went down (full loss of light, not just data) at around 11am Sydney time on Wednesday October 9th 2024.
We have a 2nd and redundant fibre link to this Internet connectivity supplier in SY1 and our network seemlessly, quickly and automatically failed-over to the remaining running link, with no customer impact seen.
This multiple physically separate fibre connectivity model we run in Sydney has proved itself today, as it took nearly 2 hours for the upstream provider to rectify the problem with a line card in one of their routers.
Operating these separate fibre paths to the Internet is incredibly expensive compared to what’s on offer in Sydney nowadays, but we gladly pay those $thousands so that those 2 hours today were un-interrupted for our customers.
FYI,
Richard.
There was a scheduled maintenance outage of our Adelaide connectivity while local Adelaide based works were completed by our upstream provider in Adelaide.
This resulted in a 15 minute (as scheduled) outage of our Adelaide POP from around 1:30am on the morning of Thursday August 15th 2024.
Apologies for not posting this notice of these scheduled works before they occurred.
Xen is still a popular and well used virtualisation technology and we’re upgrading and migrating many of our Xen VPS customers to newer hardware and hypervisor environments, on faster disk sub-systems, to continue their service on our newer server platforms.
So we’ll be migrating these Xen VPS to their new hosting environments most weekends through to September 2024.
We’ll be in contact with some customers who may benefit from changing their VPS during these migrations, and if any customers that know they’re on Xen based VPS want to change their hosting, then please contact us by email to admin AT networkpresence.com.au
Thanks,
Richard.
An unscheduled outage has occurred on our Adelaide POP’s Telstra Fibre link to the Internet from ~2:30pm Adelaide time on the afternoon of Tuesday March 26th 2024.
I’ll update this post with more information as it comes to hand and as received from both Telstra and the Internet Provider.
Update is that the fault is logged with the upstream Internet Provider and is not a physical fibre fault. It has been acknowledged by them to be a major outage affecting many thousands of customers in Adelaide, including our Adelaide POP’s Internet link and location.
Service has been back and stable for 10 minutes now at 3:40pm. We’ll wait for a good hour of normal service before calling this event closed, as we did have short returns of service (a couple of 5 minute periods) during the last 1/2 hour before the connectivity failed again.
Over the last few months we’ve upgraded and increased in capacity the UPS capabilities of our Adelaide POP.
We’ve now got some 10 hours of Adelaide POP operations available at any time on batteries should the mains/grid supply fail for such a time period (that’s never happened at our Adelaide POP, but we’re ready for it if it may) and that’s before our diesel generator in Adelaide starts up to power the POP & charge the batteries.
There’s been no power outages for our Adelaide POP servers during these upgrades and we look forward to more long term sustained power for our Adelaide POP.
