Our Shopfront / Shop site went down today and the root cause was that it needed more RAM/memory and a couple more CPUs to keep up with its usage demands.
It’s running much better now after getting double its previous RAM and 50% more CPU and we’re adding deeper probes into its website to our internal monitoring, so we’ll see this quicker next time.
Thanks,
Richard.
We found a dozen or so hours where this site was either down or not responding on this day and some Paypal payment notifications we missed for the Shopfront/shop site during this downtime.
Please contact us if your payment on the 27th of Oct ’23 was not recorded for your Shopfront order and you’ll get reminder emails if your payment on this day is affected.