An unscheduled outage has occurred on our Adelaide POP’s Telstra Fibre link to the Internet from ~2:30pm Adelaide time on the afternoon of Tuesday March 26th 2024.
I’ll update this post with more information as it comes to hand and as received from both Telstra and the Internet Provider.
Update is that the fault is logged with the upstream Internet Provider and is not a physical fibre fault. It has been acknowledged by them to be a major outage affecting many thousands of customers in Adelaide, including our Adelaide POP’s Internet link and location.
Service has been back and stable for 10 minutes now at 3:40pm. We’ll wait for a good hour of normal service before calling this event closed, as we did have short returns of service (a couple of 5 minute periods) during the last 1/2 hour before the connectivity failed again.
Lots has been done on this – in that I got the provider’s report on the incident (lots of legacy equipment from ISP acquisitions stymied on-call engineer’s ability to fix quickly) and they did a quick restart of our Adelaide connectivity again recently to move our connectivity over to better equipment.
Progress from an outage is always good, they’re doing well in response to this outage.